RAPID RESPONSE ONLINE CONFLICT INTERVENTION SERVICES
Problem Statement: Due to the Covid-19 Pandamic, the resulting “Shelter in Place” orders, and the impacts of temporary or permanent loss of jobs, income, school closures, inability to interact in-person with co-workers, difficulties in communication and destructive conflict interactions in every type of relationship are on the rise.
· Those Sheltering in Place together: couples, parents with young kids/teens/young adults suddenly returned home, middle-aged and older adults caring for elderly parents, 2 or multiple roommates all working from home…
· employees, colleagues and business associates needing to reorganize work schedules and come to shared understandings of changing priorities
· folks suddenly without income and bills mounting; uncertainties about how long things will last and how to pay bills, rent, mortgages – trying to problem solve with partners/family/friends who are similarly under-resourced and frightened
· indicators showing a rise in domestic violence, child abuse and neglect, divorce and custody disputes, etc.
Rapid Response Online Services: Trained and experienced mediators and conflict coaches can provide 1 time or short term (1-4 sessions) to help parties address and improve conflict communication; problem solve for themselves or with one another and develop skills to address conflicts in the future.
· Informal mediation/dialogue facilitation for 2 or more parties
· 1-1 conflict coaching sessions
o Single or multiple sessions for individuals
§ As part of a mediation/dialogue process
§ As a stand-alone service
· Resource and referral services
Target Client Population and Potential Partners:
· Low and middle-income individuals and families, the recently unemployed, frontline workers (medical, first responders, grocery, delivery, and other essential workers)
· County and Municipal Social Services, Child Welfare*, Behavioral Health, Probation and related Departments
· California (East Bay and Los Angeles) community-based nonprofits doing crisis intervention work with target populations, community mediation centers
Service Providers focused on strength-based support interventions:
· Professionally trained, experienced, certified mediators, affiliated with one or more of the project sponsors: ISCT, MBB, NAFCM…
· Professionally trained and supervised volunteer mediators
*The Central Susquehanna Valley Mediation Center, Inc.’smodel for Crisis/Rapid Response Family Meetings (currently being offered online) is one of the intervention approaches we are planning to use for this pilot project.